Help Centre

How-to guides to help you get the most out of Scafflinq.

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Start Here

New to Scafflinq?

Follow the Get Started Guide to set up your account, add your team, create your first project, add scaffolds, complete inspections, and understand billing.

View Get Started Guide

New to Scafflinq?

Follow the Get Started Guide to set up your account, add your team, create your first project, add scaffolds, complete inspections, and understand billing.

View Get Started Guide

Start Here

New to Scafflinq?

Follow the Get Started Guide to set up your account, add your team, create your first project, add scaffolds, complete inspections, and understand billing.

View Get Started Guide

Getting Started

Set up your account and get your first scaffold tagged.

How to sign up your company

My email address is already in use

How to add Team Members

User Roles and Permissions

View all guides

Tags & Scanning

Scanning, managing and replacing your Scafflinq tags.

How to replace a lost or damaged Tag

View all guides

Reminders & Notifications

Stay ahead of your next inspection due date.

How to set up inspection reminders

View all guides

Account & Company Settings

Company details, branding, access and closing your account.

How to change the logo on your Handover Certificate

How to archive a Project

I forgot my password, how can I login to my account?

How to reset your password

View all guides

Projects

Create, manage and archive the sites you're working on.

How to add a Project

How to add a Scaffold

How to archive a Project

I can't see Scaffolds under my Project

View all guides

Certificates & Reports

Handover certificates, inspection reports and exports.

How to change the logo on your Handover Certificate

View all guides

Mobile App

Installing, logging in and working on site.

I can't see my Projects in the mobile app

View all guides

Troubleshooting

Quick fixes for the problems we're asked about most.

My email address is already in use

How to replace a lost or damaged Tag

My account is locked due to a billing issue

I forgot my password, how can I login to my account?

View all guides

Scaffolds & Inspections

Add scaffolds, record inspections, keep your register current.

Scaffold statuses explained

How to add a Scaffold

How to inspect a Scaffold

How to set up inspection reminders

View all guides

Team & Permissions

Invite people and control what each person can do.

How to add Team Members

User Roles and Permissions

View all guides

Billing & Plans

Plans, invoices, payment details and failed payments.

How billing works

My account is locked due to a billing issue

How to delete your account

View all guides

Getting Started

Set up your account and get your first scaffold tagged.

How to sign up your company

My email address is already in use

How to add Team Members

User Roles and Permissions

View all guides

Projects

Create, manage and archive the sites you're working on.

How to add a Project

How to add a Scaffold

How to archive a Project

I can't see Scaffolds under my Project

View all guides

Scaffolds & Inspections

Add scaffolds, record inspections, keep your register current.

Scaffold statuses explained

How to add a Scaffold

How to inspect a Scaffold

How to set up inspection reminders

View all guides

Tags & Scanning

Scanning, managing and replacing your Scafflinq tags.

How to replace a lost or damaged Tag

View all guides

Certificates & Reports

Handover certificates, inspection reports and exports.

How to change the logo on your Handover Certificate

View all guides

Team & Permissions

Invite people and control what each person can do.

How to add Team Members

User Roles and Permissions

View all guides

Reminders & Notifications

Stay ahead of your next inspection due date.

How to set up inspection reminders

View all guides

Mobile App

Installing, logging in and working on site.

I can't see my Projects in the mobile app

View all guides

Billing & Plans

Plans, invoices, payment details and failed payments.

How billing works

My account is locked due to a billing issue

How to delete your account

View all guides

Account & Company Settings

Company details, branding, access and closing your account.

How to change the logo on your Handover Certificate

How to archive a Project

I forgot my password, how can I login to my account?

How to reset your password

View all guides

Troubleshooting

Quick fixes for the problems we're asked about most.

My email address is already in use

How to replace a lost or damaged Tag

My account is locked due to a billing issue

I forgot my password, how can I login to my account?

View all guides

Getting Started

Set up your account and get your first scaffold tagged.

How to sign up your company

My email address is already in use

How to add Team Members

User Roles and Permissions

View all guides

Scaffolds & Inspections

Add scaffolds, record inspections, keep your register current.

Scaffold statuses explained

How to add a Scaffold

How to inspect a Scaffold

How to set up inspection reminders

View all guides

Certificates & Reports

Handover certificates, inspection reports and exports.

How to change the logo on your Handover Certificate

View all guides

Reminders & Notifications

Stay ahead of your next inspection due date.

How to set up inspection reminders

View all guides

Billing & Plans

Plans, invoices, payment details and failed payments.

How billing works

My account is locked due to a billing issue

How to delete your account

View all guides

Troubleshooting

Quick fixes for the problems we're asked about most.

My email address is already in use

How to replace a lost or damaged Tag

My account is locked due to a billing issue

I forgot my password, how can I login to my account?

View all guides

Projects

Create, manage and archive the sites you're working on.

How to add a Project

How to add a Scaffold

How to archive a Project

I can't see Scaffolds under my Project

View all guides

Tags & Scanning

Scanning, managing and replacing your Scafflinq tags.

How to replace a lost or damaged Tag

View all guides

Team & Permissions

Invite people and control what each person can do.

How to add Team Members

User Roles and Permissions

View all guides

Mobile App

Installing, logging in and working on site.

I can't see my Projects in the mobile app

View all guides

Account & Company Settings

Company details, branding, access and closing your account.

How to change the logo on your Handover Certificate

How to archive a Project

I forgot my password, how can I login to my account?

How to reset your password

View all guides

Popular guides

How to add a Scaffold

Scaffolds are created in the Scafflinq mobile app. Scan a tag, fill in the scaffold details and inspection schedule, then complete your first inspection.

How to inspect a Scaffold

Record a scaffold inspection in Scafflinq — scan the tag, work through the checklist, add the required photos, and update the scaffold's status.

How to replace a lost or damaged Tag

If a Scafflinq tag is lost or damaged, here's how to move the scaffold onto a replacement tag without losing its inspection history.

How to change the logo on your Handover Certificate

Add or change your company logo on Scafflinq handover certificates from your company settings — accepted file types, sizing, and what happens to existing certificates.

How billing works

How Scafflinq billing works — what you're charged for, when invoices are issued, and how to update your plan or payment details.

How to reset your password

Reset your Scafflinq password from the login screen or your account settings, and what to do if the reset email doesn't arrive.

Still got questions?

Pick whichever suits — we'll get back to you either way.

Submit a support request

Best for account, billing or technical issues. We usually reply within one business day.

Book a demo

Best if you'd rather be walked through it. Book a 30-minute session at a time that suits you.

Still got questions?

Pick whichever suits — we'll get back to you either way.

Submit a support request

Best for account, billing or technical issues. We usually reply within one business day.

Book a demo

Best if you'd rather be walked through it. Book a 30-minute session at a time that suits you.

Still got questions?

Pick whichever suits — we'll get back to you either way.

Submit a support request

Best for account, billing or technical issues. We usually reply within one business day.

Book a demo

Best if you'd rather be walked through it. Book a 30-minute session at a time that suits you.