Frequently Asked Questions
Quick answers about digital scafftags, inspections, billing, and getting started with Scafflinq.
Getting Started with Scafflinq
How does Scafflinq work?
Scafflinq combines durable QR-enabled Digital Scafftags with a mobile inspection app and cloud dashboard. Tag each scaffold, scan with your phone to complete your custom checklists, attach photos and handover certificates, and see live status across every site.
Is Scafflinq available in my country?
Scafflinq is used on projects across the globe, notably in Australia, the UK and the US, and supports compliance workflows for many more markets. If you have specific local compliance needs, just reach out, we’re happy to work with you to ensure a smooth rollout in your region.
Can my team manage multiple sites and roles?
Yes. Scafflinq is built for multi-site operations with unlimited projects, branches and users. You can assign inspectors, supervisors and admins to specific sites and control their permissions from one place.
How does Scafflinq work?
Scafflinq combines durable QR-enabled Digital Scafftags with a mobile inspection app and cloud dashboard. Tag each scaffold, scan with your phone to complete your custom checklists, attach photos and handover certificates, and see live status across every site.
Is Scafflinq available in my country?
Scafflinq is used on projects across the globe, notably in Australia, the UK and the US, and supports compliance workflows for many more markets. If you have specific local compliance needs, just reach out, we’re happy to work with you to ensure a smooth rollout in your region.
Can my team manage multiple sites and roles?
Yes. Scafflinq is built for multi-site operations with unlimited projects, branches and users. You can assign inspectors, supervisors and admins to specific sites and control their permissions from one place.
Is Scafflinq available in my country?
Digital Scafftags & Site Access
Do my customers have to sign up?
No. Your builders, clients and site visitors can scan a Scafftag with any smartphone camera to view the scaffold’s public safety status and key inspection details, without creating a Scafflinq account.
Do my clients or site visitors need the app?
No. Anyone can scan a Scafftag in their mobile browser to view scaffold status, last inspection and special conditions. Only your internal team needs the Scafflinq mobile app and dashboard.
Do builders need a Scafflinq account to check a Scaffold?
No, all you need to do is scan using your phone camera to check the status and inspection history of a scaffold.
What happens if a Scafflinq tag gets damaged?
Do my customers have to sign up?
No. Your builders, clients and site visitors can scan a Scafftag with any smartphone camera to view the scaffold’s public safety status and key inspection details, without creating a Scafflinq account.
Is Scafflinq available in my country?
Do my clients or site visitors need the app?
No. Anyone can scan a Scafftag in their mobile browser to view scaffold status, last inspection and special conditions. Only your internal team needs the Scafflinq mobile app and dashboard.
Do builders need a Scafflinq account to check a Scaffold?
No, all you need to do is scan using your phone camera to check the status and inspection history of a scaffold.
What happens if a Scafflinq tag gets damaged?
Inspections, Checklists & Records
Can we build custom inspection checklists?
Yes. Create and manage your own checklist in the Admin Portal. Updates apply to future inspections only; completed inspections remain unchanged.
Can we attach photos to inspections?
Yes. Inspectors can attach photos during an inspection to capture site conditions, defects, completed works, or anything else that needs to be recorded. These photos are stored with the inspection record for future reference.
Can Scafflinq generate handover certificates?
Yes. Scafflinq can generate digital handover certificates from completed inspections, helping your team provide clear records of scaffold status, sign-off details, and inspection outcomes.
Can Scafflinq help with inspection records and audit history?
Yes. Scafflinq keeps a digital record of scaffold inspections, including inspection dates, outcomes, notes, photos, and sign-off details. This gives your team a clearer audit trail and makes it easier to find past inspection information when needed.
Can we build custom inspection checklists?
Yes. Create and manage your own checklist in the Admin Portal. Updates apply to future inspections only; completed inspections remain unchanged.
Can we attach photos to inspections?
Yes. Inspectors can attach photos during an inspection to capture site conditions, defects, completed works, or anything else that needs to be recorded. These photos are stored with the inspection record for future reference.
Can Scafflinq generate handover certificates?
Yes. Scafflinq can generate digital handover certificates from completed inspections, helping your team provide clear records of scaffold status, sign-off details, and inspection outcomes.
Is Scafflinq available in my country?
Yes. Scafflinq keeps a digital record of scaffold inspections, including inspection dates, outcomes, notes, photos, and sign-off details. This gives your team a clearer audit trail and makes it easier to find past inspection information when needed.
Pricing & Billing
Do I pay per user or scaffold?
You only pay for active Digital Scafftags, not per user. Pricing is a simple usage-based fee per tag per week, with unlimited users, projects and scaffolds, and your first 5 tags free.
Are there any per user or per project charges?
No. Fees are incurred only while your scaffold remains erected. We cease charging once you dismantle the scaffold, and the tag's status changes to Inactive.
Do builders need to pay anything for Scafflinq?
No, scaffolding companies subscribe to Scafflinq, everybody else is free.
Do you accept invoice or EFT?
No, we operate on a SaaS billing model to keep our overheads low and our service more affordable.
What currency do you bill in?
We bill in AUD.
Do I pay per user or scaffold?
You only pay for active Digital Scafftags, not per user. Pricing is a simple usage-based fee per tag per week, with unlimited users, projects and scaffolds, and your first 5 tags free.
Are there any per user or per project charges?
No. Fees are incurred only while your scaffold remains erected. We cease charging once you dismantle the scaffold, and the tag's status changes to Inactive.
Do builders need to pay anything for Scafflinq?
No, scaffolding companies subscribe to Scafflinq, everybody else is free.
Is Scafflinq available in my country?
No, we operate on a SaaS billing model to keep our overheads low and our service more affordable.
What currency do you bill in?
We bill in AUD.
Tags, Branding & Orders
Can I order tags with my company logo?
Yes, we provide a custom printing solution to increase your brand visibility.
How do we order more Digital Scafftags?
You can order additional Scafflinq Digital Scafftags through the web portal. Once logged in, go to the Order Management screen to place an order. If you need a larger quantity of tags for new projects, increased scaffold volume, or replacement stock, contact the Scafflinq team and we’ll help arrange the order.
Can damaged tags be replaced?
Yes. If a Digital Scafftag is damaged, lost, or no longer scanning properly, contact the Scafflinq team and we’ll help arrange a replacement.
Can I order tags with my company logo?
Yes, we provide a custom printing solution to increase your brand visibility.
How do we order more Digital Scafftags?
You can order additional Scafflinq Digital Scafftags through the web portal. Once logged in, go to the Order Management screen to place an order. If you need a larger quantity of tags for new projects, increased scaffold volume, or replacement stock, contact the Scafflinq team and we’ll help arrange the order.
Can damaged tags be replaced?
Yes. If a Digital Scafftag is damaged, lost, or no longer scanning properly, contact the Scafflinq team and we’ll help arrange a replacement.
Is Scafflinq available in my country?
Setup, Rollout & Support
How long does it take to get started?
Most teams can get started quickly once their account is set up and their Digital Scafftags are ready. We’ll help guide you through the setup process so your team can begin creating projects, adding scaffolds, and completing inspections.
Do you help onboard our team?
Yes. We can help onboard your team so they understand how to use Scafflinq across projects, scaffolds, inspections, and reporting. For larger teams, we can also provide rollout support to help make the transition smoother.
Can we book a demo before signing up?
Yes. You can book a demo before signing up. We’ll walk you through how Scafflinq works, answer your questions, and show how it can fit into your scaffold inspection and compliance process.
How long does it take to get started?
Most teams can get started quickly once their account is set up and their Digital Scafftags are ready. We’ll help guide you through the setup process so your team can begin creating projects, adding scaffolds, and completing inspections.
Do you help onboard our team?
Yes. We can help onboard your team so they understand how to use Scafflinq across projects, scaffolds, inspections, and reporting. For larger teams, we can also provide rollout support to help make the transition smoother.
Can we book a demo before signing up?
Yes. You can book a demo before signing up. We’ll walk you through how Scafflinq works, answer your questions, and show how it can fit into your scaffold inspection and compliance process.
Is Scafflinq available in my country?
Your First Step To Safer Sites Begins Here
Start free with 5 tags. Scan, inspect, add photos, and sign off — dashboards update instantly.
Your First Step To Safer Sites Begins Here
Start free with 5 tags. Scan, inspect, add photos, and sign off — dashboards update instantly.
Your First Step To Safer Sites Begins Here
Start free with 5 tags. Scan, inspect, add photos, and sign off — dashboards update instantly.