How to add Team Members to my Scafflinq account

You can invite team members from either the Web Portal or the Mobile App. When you invite someone, Scafflinq sends them an invitation email to join your company account.

Before you start

• Only Admin users can invite/manage team members (Managers and Inspectors can’t manage users).

• Have the team member’s correct email address ready — this is what they’ll use to log in.

• Decide:

  • Role (Inspector / Manager / Admin)

  • Which Branches they should have access to (if your account uses branches)

Roles (Inspector vs Manager vs Admin)

Admin

• Full access to the company account

• Can manage company resources, users, and billing

• Can access web and mobile apps

Manager

• Oversight role (for supervisors/management)

• No billing access

• No user management (can’t invite/remove users)

• Can access web and mobile apps

Inspector

• Field staff responsible for inspections

• Blocked from Web Portal access

• Uses the Mobile App for inspections and on-site work
  
  

Tip: Keep the number of Admins small, and use Managers for supervisors who need visibility but shouldn’t manage billing/users.

Not sure which role to choose? See User Roles & Permissions.

Invite a new user on the Web Portal

1. Log in to the Web Portal: https://app.scafflinq.com

2. Click User Management in the left navigation menu

3. Click Invite New Member (top right)

4. Fill in the team member details:

   • Email address – the user will use this to log in

   • Role – choose Inspector, Manager, or Admin

   • Mobile number – used in reports (e.g., Handover Certificates)

   • Scaffold ticket/license no – used in Handover Certificates

   • Ticket class – e.g. Scaffold Advanced, Scaffold Intermediate

5. Set Branch access:

   • Under “Team member has access to these Branches”, tick the branches they should be able to access.

6. Click Invite

✅ Scafflinq will email the user an invitation.

Invite a new user on the Mobile App

1. Log in to the Scafflinq Mobile App

2. Tap Settings

3. Under Company Management, tap Inspectors, Managers, or Administrators

4. Tap the + (Add) button

5. Fill in the team member’s details:

   • First Name and Last Name

   • Email address – the user will use this to log in

   • Mobile number – used in reports (e.g., Handover Certificates)

   • Scaffold ticket/license no – used in Handover Certificates

   • Ticket class – e.g. Scaffold Advanced, Scaffold Intermediate

   • Branch access

   • Role (Inspector / Manager / Admin)

6. Tap Create

✅ Scafflinq will email the user an invitation.

What happens after you invite them?

• The user receives an invitation email

• They follow the prompts to accept the invite and set up access

• They can then log in:

  • Admins/Managers: web and mobile

  • Inspectors: mobile only

Troubleshooting (if they don’t receive the invite)

• Check Spam / Junk / Promotions

• Confirm the email address is correct