How does Scafflinq's billing work?
Overview
Scafflinq uses pay-as-you-go billing model, based on the number of Active tags in use.
You can sign up, create projects, invite team members, and use up to 5 Active tags for free.
Billing only starts once you have more than 5 Active tags in use. From the 6th Active tag onward, usage is charged weekly based on your pricing plan.
An Active tag is a tag assigned to an erected scaffold that has not been marked as dismantled.
Key Billing Terms
What is an Active tag?
A tag is Active when it is:
Assigned to a scaffold in Scafflinq, and
The scaffold is currently erected or installed.
As long as the scaffold remains erected, the tag remains Active.
What is an Inactive tag?
A tag is Inactive when it is no longer being used on an erected scaffold.
For example, a tag becomes Inactive when:
The scaffold is marked as Dismantled
The project is archived
Inactive tags are not billed.
How does a tag become Inactive?
A tag becomes Inactive when either of the following happens:
A team member marks the scaffold as Dismantled in Scafflinq
The project is archived
When a project is archived, all scaffolds under that project are automatically treated as dismantled, and their tags become Inactive.
Once a tag is Inactive, billing stops for that tag going forward.
What Will I Pay?
Pay-As-You-Go Pricing
Scafflinq’s standard billing is based on the number of Active tags you use.
First 5 Active tags: free
From the 6th Active tag onward: $1.00 AUD per Active tag, per week
You are only billed while a tag is Active.
For the latest pricing and plan options, please refer to the Pricing page.
Enterprise Plans
If you are on an Enterprise or Partner plan, your billing may work differently.
For example, your account may be covered by a fixed annual agreement, included usage allowance, or custom billing arrangement.
Your invoices will follow the terms agreed in your plan.
Billing Frequency and Invoices
When are invoices generated?
Invoices are generated weekly.
Each invoice is generated every Sunday and covers the previous 7 days of usage.
How is the weekly charge calculated?
Each week, Scafflinq calculates the Active tag usage for that billing period.
We then apply:
Your free allowance for the first 5 Active tags
The weekly per-tag rate for any additional Active tags
Where are invoices sent?
Invoices are emailed to the billing email address saved in your account’s Billing area.
You can also view and download invoices from the web app by going to Settings > Invoices
GST and Tax
Invoices are issued in AUD.
Taxes, such as GST, are applied where required based on your billing details.
Example
If you had 12 Active tags during the week:
5 Active tags are free
7 Active tags are billable
7 × $1.00 AUD = $7.00 AUD, plus any applicable tax
How to Avoid Being Billed for Dismantled Scaffolds
If a scaffold has come down on site, make sure your team updates it in Scafflinq.
You can do this by either:
Marking the scaffold as Dismantled
Archiving the project once the job is complete
If a scaffold is not marked as dismantled in Scafflinq, its tag may remain Active and continue to be billed.
Need Help?
If this page didn’t answer your question, please contact us. We’re happy to help.
